Lumberfi Pvt Ltd

Job Title: Customer Success Executive – US Payroll

Location: Remote (6pm to 3am IST)

Experience: 3-5 years

About the Role:

We are seeking a detail-oriented and proactive Customer Success Executive to support our

US payroll clients through seamless onboarding, data setup, and post-implementation support.

The ideal candidate will combine strong communication skills, analytical ability, and hands-on

experience in US payroll processes to ensure every client has a smooth and accurate payroll

experience.

Key Responsibilities:

● Manage client onboarding processes — from requirement gathering to workflow setup

— ensuring timely and accurate implementation of payroll solutions.

● Collect, validate, and reconcile payroll data, ensuring compliance with US payroll

standards and accuracy in every cycle.

● Coordinate with cross-functional teams (Product, Tech, and Compliance) to ensure all

client needs are met within timelines.

● Support system configuration and integrations, working closely with internal technical

teams.

● Stay current on US payroll compliance requirements and contribute to continuous

process improvement.

● Assist in preparing training materials and conducting sessions for clients on payroll tools

and features.

● Track and report client feedback, identifying opportunities to improve service delivery

and operational efficienc

Required Skills & Qualifications:

● Educational Background: B.Com / MBA preferred

● Experience: Minimum 3 years of experience in customer success, payroll operations, or

client onboarding — US payroll experience is mandatory.

● Communication: Excellent written and verbal communication skills — non-negotiable.

● Analytical Skills: Strong proficiency in data analysis and Excel, with the ability to

interpret and present payroll insights clearly.

● Client Management: Proven ability to handle multiple client accounts and coordinate

effectively across teams.

● Attention to Detail: Meticulous approach to data accuracy and comp